Deutsche Post DHL - the Group at a glance

The Deutsche Post and DHL corporate brands offer a one-of-a-kind portfolio of logistics and communications services. The Group provides its customers with both easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing to industrial supply chains. About 500,000 employees in more than 200 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility.

We want to stay the postal service for Germany and to become the logistics company for the world. We commit ourselves to making our customers, employees andshareholders more successful – without compromising on results. At the center of this is a two-piller approach focused on mail and logistics services.

The MAIL division will set its focus on service quality and introducing new products for electronic communications. For DHL, the focus is on creating tighter links between the DHL divisions in order to better address customer needs. The new unit “DHL Solutions & Innovation” will help drive the development of innovative ideas into marketable solutions. We will also be turning our attention to creating more industry-specific solutions for sectorssuch as life sciences and technology.

Deutsche Post DHL brings two powerful brands to the marketplace. The Deutsche Post brand stands for personal proximity, reliable quality and groundbreaking services. Its success is built on the unique infrastructure in Germany, consistently high quality in the mail business and innovative services in the area of dialog marketing.

The DHL brand stands for personal commitment, proactive solutions and local strength in the parcel business as well as in international express, logistics and mail operations. Our employees, who focus on customers’ needs and provide them with individually customized solutions, help secure our success.

Size alone is not enough. We want to be the best - the best in service, in innovative solutions and in customer and shareholder satisfaction. That’s why we've rolled out strategic programs and initiatives to drive our company forward.

The Group's global program "First Choice" is designed to intensify our focus and our business processes on our customers' needs. We are committed to strengthening customer loyalty and expanding our business using our existing customer base. We also aim to change the corporate culture of Deutsche Post DHL. We are doing more to promote collaboration among employees across the Group in an effort to enhance value for our customers.

Our capital market program "Roadmap to Value", with its focus on increased transparency, higher profitability, improved cash conversion, higher dividends and organic growth, has laid the foundation for a sustained increase in enterprise value. To this end, we have also launched the new cost savings program IndEx.

The Group has made its commitment to environmental and social issues a part of its corporate strategy, dedicating its resources to programs in the areas of climate protection, disaster relief and education. Our climate protection program GoGreen has made Deutsche Post DHL the first logistics sector company to set a concrete carbon efficiency goal, which is to achieve a 30 percent improvement in its CO₂ efficiency by the year 2020.

This means implementing measures in each and every division, such as fleet optimization for both aircraft and ground vehicles, and expanding our range of carbon-neutral, climate-friendly GoGreen products and services.

As a United Nations partner, Deutsche Post DHL provides logistical support to relief organizations on the ground when a natural disaster strikes. Our global disaster relief network is made up of three Disaster Response Teams.

As a founding partner of Teach First Germany, we want to create equal educational opportunities at schools and equal start opportunities for children and young people.